Privacy Policy
This Privacy Policy explains how BITES INSTITUTE INC. (“BITES”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of users (“you”, “your”) in connection with our online and in-person dental implant training programs, including but not limited to the Complete Implant Residency (CIR), Complete Implant Residency Online (CIRO), and the Virtual Study Club.
BITES INSTITUTE INC. is committed to safeguarding your privacy and managing your personal data responsibly in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect and process the following types of personal information:
Identification and Contact Information: Full name, email address, phone number, mailing address
Account Information: Username, password, user profile details
Professional Information: Dental license number, CE records, clinical credentials
Payment Information: Billing details (handled securely via third-party payment processors)
Course Participation Data: Assignments, quiz scores, feedback, workshop attendance, live surgery participation
Technical Data: Device information, browser type, IP address, access time logs
Marketing Preferences: Communication and opt-in/out selections
2. Use of Information
Your information may be used for the following purposes:
To register and enroll you in BITES Institute programs
To deliver digital course content and manage access
To verify your eligibility for CE credits and program certifications
To process payments and issue invoices or receipts
To track progress and performance across modules
To communicate updates, promotions, and important notices
To comply with professional or regulatory standards (e.g., CE credit reporting)
To analyze user experience and improve our services
3. Your Consent
By providing personal information and engaging with our services, you consent to its use as outlined in this policy. You may withdraw consent at any time, subject to legal and academic requirements.
4. Sharing and Disclosure
We do not sell your data. We may share limited information under these conditions:
Third-Party Service Providers: Payment platforms, learning management systems, technical support vendors, CE tracking services
Legal or Regulatory Requirements: If required by a provincial or federal authority
Internal Operations: For training, auditing, and program administration
All partners and vendors are contractually required to handle data in accordance with privacy laws.
5. Security of Data
BITES INSTITUTE INC. implements strong safeguards to protect your information:
Secure servers and encrypted data storage
Restricted internal access
Routine monitoring and threat detection
Compliance with cloud storage standards (where applicable)
6. Data Retention
We retain personal information for the duration of your participation and as long as needed to meet accreditation, legal, or auditing obligations.
7. Your Rights
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of records (except where legally required to retain)
Withdraw consent for marketing communications
To exercise these rights, contact us at the address below.
8. Program-Specific Note
CE credits for on-demand content in programs such as the Virtual Study Club or Complete Implant Residency Online (CIRO) will be awarded only once per course registration. If a registrant enrolls in the same course again, duplicate CE credits will not be issued.
9. Cookies & Tracking
Our platform may use cookies and analytics tools to enhance functionality and track user activity. You can disable cookies via your browser, though this may affect site features.
10. Minors
Our programs are intended for licensed dental professionals. We do not knowingly collect data from individuals under the age of 18.
11. Policy Updates
We may revise this Privacy Policy from time to time. Updates will be posted on our website with the effective date clearly indicated.
12. Contact Information
If you have any questions about this policy or wish to exercise your privacy rights, please contact us:
Privacy Officer
BITES INSTITUTE INC.
+1 604 568 1586
502-7300 Edmonds Street, Burnaby, BC, Canada, V3N 0G8
By checking the box, the registrant fully understands and agrees to the conditions and stipulations set forth